If you have ever been told to “go online” to book a GP appointment or pay a bill and found it confusing, you are not alone. Every year, more services move onto the internet, from health and council forms to shopping and banking. For many older people, this change can feel overwhelming or even worrying.
The Government’s new Digital Inclusion Bill aims to make sure that no one is left behind as the world becomes more digital. It recognises that many people (especially older adults, those with disabilities, or people on low incomes) may struggle to use technology confidently. This Bill is designed to help everyone benefit from online services, while still keeping other options open for those who prefer them.
So, what exactly is this Bill about, and how could it affect your day-to-day care?
What the Digital Inclusion Bill Is Trying to Do
The Digital Inclusion Bill (and the wider Government Digital Inclusion Action Plan launched in 2025) is focused on ensuring everyone in the UK can take part in the digital world, regardless of age, health, or financial situation.
In plain terms, it aims to:
Improve access to affordable internet and digital devices, such as tablets or smartphones.
Offer more training and support to build digital confidence for people who want to learn.
Make online services simpler and easier to use, particularly public services like healthcare, benefits, and housing.
Keep offline choices available, so that people who do not wish to use the internet are still fully supported.
It is not about forcing anyone online. Instead, it is about providing choice, access, and support, so that everyone can stay connected and informed in a way that works for them.
Why It Matters for People Receiving Care
The Bill has a direct impact on people who receive home or community care, because many parts of everyday life are now digital-first. Here is how it may affect your care and independence:
Health and Appointments: Many GP surgeries and hospitals now allow online booking, repeat prescriptions, or consultations. The Bill encourages better support for older adults to use these systems or to keep telephone alternatives available.
Staying Connected: Being online can help you stay in touch with family and friends through video calls or messages. Digital inclusion projects often provide help to get started, so you can use these tools with confidence.
Information and Benefits: More care and financial support information is now found online. The Bill ensures this information is clearer, more accessible, and easier to understand.
Home Care Coordination: Some care providers use secure apps to share updates, record visits, or track medication reminders. Digital inclusion efforts mean clients should receive help to understand and use these tools safely if they wish.
Independence and Safety: Technology can make life more convenient, for example, online shopping or banking. With proper training, these tools can reduce reliance on others and promote independence.
At the same time, you should never be denied care or support because you prefer to use the phone or paper forms. Offline options must remain available for as long as people need them.
Common Worries About Going Online
It is natural to have concerns about using technology, especially if it feels unfamiliar. Here are some of the most common worries we hear, and the facts behind them:
“Will I be forced to go online?”
No. The Bill protects your right to offline access. You can still use the phone, write letters, or ask for in-person help when you need it.
“I am worried about scams or privacy issues.”
This is a valid concern. The Bill includes stronger online safety measures and funding for public education on spotting scams. Quarry Home Care can guide you towards trusted websites such as the NHS, GOV.UK, or Age UK.
“I do not own a computer or smartphone.”
Many libraries and community centres in Liverpool offer free internet access or device loans. Some local charities also provide discounted tablets for older adults.
“I cannot see or hear well enough to use technology.”
Modern devices include accessibility settings such as larger text, voice control, and screen readers. The Bill encourages all public services to be designed with these needs in mind.
The goal is not to make life harder but to make it simpler and more inclusive for everyone.
How Quarry Home Care Supports Digital Inclusion
At Quarry Home Care, we understand that every person’s comfort level with technology is different. Our role is to make sure clients have the support and choice they need.
Here are a few ways we can help:
- Offering gentle support to use digital tools, such as helping set up a video call with family.
- Assisting with online GP booking systems or medication reminders.
- Checking that offline options remain available if you prefer not to use online services.
- Connecting clients with trusted community organisations in Liverpool that provide digital skills sessions.
We believe technology should enhance care, not replace human contact. Our carers are trained to approach digital inclusion with patience, respect, and understanding, ensuring every client feels confident and in control.
Your Rights and Choices
To summarise the key points:
- You have the right to choose how you access your care and information.
- You can receive help and training if you want to learn digital skills.
- Offline options (phone, post, face-to-face) must still be available.
- Technology can support independence, but good care always includes a personal touch.
Digital inclusion means no one should be left behind. With the right support, confidence, and understanding, digital tools can make daily life easier, while keeping the heart of care exactly where it belongs: with people. If you have any questions or concerns please feel free to contact us.
Useful Resources
If you would like to explore further or get support locally, these trusted organisations can help:
- Age UK – Digital Inclusion Support
- Good Things Foundation – Learn My Way
- NHS App Information
- Liverpool Libraries Digital Help
